Privacy Policy

1. Introduction

Buykko (“we”, “our”, “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website buykko.com and make purchases from us. Please read this policy carefully. By using our platform, you consent to the practices described here.

This policy complies with the Information Technology (Amendment) Act, 2008 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules).

2. Information We Collect

We collect the following categories of information:

• Personal Identification: Name, email address, mobile number, date of birth.
• Delivery Information: Shipping address, billing address, pincode, city, state.
• Payment Information: We do not store full card details. Payments are processed securely via Razorpay. We only store payment reference IDs and masked card/UPI details.
• Account Information: Username, password (hashed), profile photo, purchase history, wishlist.
• Device & Usage Data: IP address, browser type, device identifiers, pages visited, time spent, clickstream data.
• Communication Data: Messages you send us via support, reviews you submit, and survey responses.

3. How We Use Your Information

• Process and fulfil your orders, and send order confirmations and shipping updates.
• Manage your account and provide customer support.
• Send promotional offers, new arrivals, and personalised recommendations (you can opt out at any time).
• Improve our website, products, and services through analytics.
• Detect, investigate, and prevent fraudulent transactions and abuse.
• Comply with legal obligations under Indian law.

4. Sharing Your Information

We do not sell your personal data. We share your information only with:

• Logistics Partners: Courier and delivery companies to ship your orders.
• Payment Gateways: Razorpay for secure payment processing.
• Cloud Services: Supabase (database), Vercel (hosting) under data processing agreements.
• Legal Authorities: When required by law, court order, or government request.

5. Cookies

We use cookies and similar technologies to enhance your shopping experience, remember your cart and preferences, and analyse website traffic. You can manage cookie preferences through your browser settings. See our Cookie Policy for details.

6. Data Retention

We retain your personal information for as long as your account is active or as required to provide services. Order records are retained for 7 years as required by Indian accounting laws. You may request deletion of your account and personal data, subject to legal retention requirements.

7. Your Rights

• Access: Request a copy of the personal data we hold about you.
• Correction: Update inaccurate or incomplete information via your account settings.
• Deletion: Request deletion of your account and associated data.
• Opt-out: Unsubscribe from marketing emails at any time via the unsubscribe link.
• Data Portability: Request your data in a machine-readable format.

To exercise your rights, email us at privacy@buykko.com.

8. Security

We implement industry-standard security measures including SSL/TLS encryption, secure password hashing, and regular security audits. However, no method of internet transmission is 100% secure. We encourage you to use a strong password and not share your login credentials with anyone.

9. Children's Privacy

Buykko is not directed at children under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or via a notice on our website. Your continued use of Buykko after such changes constitutes acceptance of the revised policy.

11. Contact Us

For any privacy-related questions or concerns, please contact our Data Protection Officer: